Tools · Autonomous agent

Customer advocacy.

An agent that takes a consumer complaint from intake to refund. It checks the platform's policy, drafts the claim, and negotiates with the support bot, getting firmer only when it has to.

A missing-item case on Swiggy

Sample data · mock support bot

    Press Start demo to watch the agent resolve the case.

    A scripted demo against a mock support bot. Nothing is sent to Swiggy or any real platform, and the order details are invented.

    How the agent works a case.

    The same stages run every time, and the bar above the chat shows where it is.

    1. 01

      Intake

      Reads the order, the item, and what was paid.

    2. 02

      Policy

      Checks the platform's refund rules before asking for anything.

    3. 03

      Draft

      Writes a polite claim, with no personal details in it.

    4. 04

      Negotiate

      Answers the support bot's questions and escalates in tone only when refused.

    5. 05

      Resolve

      Stops at the refund, or hands the case to a person.